Who we are
Memento Design & Build Limited is a company registered in England and Wales, company number 17285089. Our registered office is 128 City Road, London, EC1V 2NX. We are the controller of the personal information described in this policy.
You can contact us about this policy, or about your information, at info@mementodesignbuild.co.uk or on 020 8087 4729.
The information we collect
- Your name, email address, phone number and postal address.
- The address of the property, and the descriptions, drawings and photos you send us about the work.
- Records of our quotes, contracts, invoices and payments.
- Messages and emails between you and us.
- Names and addresses taken from public planning registers published by local councils.
How we use it
- To reply to your enquiry, visit the property and prepare a quote.
- To carry out the work, and to deal with payments, guarantees and aftercare.
- To meet our legal duties, including tax, accounting, health and safety, and building regulations.
- To write by post to people who have made a planning application, to offer an estimate for the work.
- To keep records in case of a query, complaint or legal claim.
Our legal grounds
We use your information because it is needed to take steps before a contract and to carry out a contract with you, because the law requires it, or because we have a legitimate interest in running and promoting our business in a way that does not override your rights. Where we rely on your consent, for example to publish photos of your property, you can withdraw it at any time.
Letters to planning applicants
If we have written to you about a planning application, we took your name and address from the council's public planning register. We use those details only to send you the letter. If you tell us you do not want to hear from us, we will not write to you again.
Who we share it with
- Tradespeople, engineers, designers and suppliers working on your job.
- Building control bodies and local councils, where the work requires approval.
- Our accountant, insurers and professional advisers.
- The companies that provide our email, phone and IT services.
- HM Revenue & Customs and other authorities, where the law requires it.
We do not sell personal information, and we do not share it with other companies for their marketing.
How long we keep it
- Enquiries that do not lead to a job: up to 12 months.
- Records of completed jobs, contracts and payments: at least six years after the work is finished, or longer where the law requires it.
- Details taken from planning registers: up to 12 months, or until you ask us to stop writing to you.
Photos of our work
We publish photos of a client's property only with the client's permission, and we never publish the address.
This website
This website does not use cookies or analytics. It loads its typeface from Google Fonts, so Google receives your internet address when you visit. If you email us, we receive your email address and whatever you choose to send.
Information held outside the UK
Some of the companies that provide our email and IT services may store information outside the UK. Where they do, they are required to protect it to the standard UK law requires.
Your rights
You have the right to ask for a copy of your information, to have it corrected or deleted, to limit or object to how we use it, and to have it passed to another organisation. You can object to marketing at any time. To use any of these rights, email or call us using the details above. We will reply within one month.
If you are not satisfied with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk, or by phone on 0303 123 1113.
Changes to this policy
We will update this page if the way we use personal information changes.